Flooding can happen without warning. A clear road can turn into deep water in minutes, especially during heavy monsoon rains. When that happens, your safety is always the priority.
At BYD, our vehicles are engineered with layered safety systems designed to protect both passengers and critical components. Even so, extreme weather conditions can affect any vehicle. Knowing what to do before, during, and after flooding can help keep you safe and prevent further damage.
Below is a clear, step-by-step guide to follow.
Step One: Prioritize Personal Safety
If water around your vehicle begins rising, get out of the car and move to higher ground immediately. Do not try to save the vehicle. Your focus should be on getting yourself and your passengers to safety.
Keep these essentials in mind:
- Never drive through flooded roads. Even water that seems shallow can cause a car to stall or lose traction.
- If your vehicle stops in floodwater, switch it off right away. Do not attempt to restart it. Leave the vehicle and get to safety.
- Call emergency services if anyone is in danger. They are equipped to respond in these situations.
Once you are out of harm’s way, you have already made the most important decision.
Step Two: After a Flood, Do Not Start or Move the Vehicle
When the water has receded, it is natural to want to check your car. Avoid starting it or touching any wet or damaged components. Floodwater and electrical components can be a dangerous mix, and this applies to any vehicle, especially electrified models.
Avoid the following actions:
- Do not switch on the vehicle, even if it looks normal.
- Do not open or inspect high-voltage or damaged electrical components.
- Do not attempt to push, tow, or move the vehicle by yourself.
If it is safe, document the situation with photos or videos. These can help with insurance and service assessments.
Step Three: Contact BYD Roadside Assistance
Once everyone is safe, contact BYD Roadside Assistance (RSA) for 24/7 emergency support. BYD vehicles sold through an authorized BYD dealership are automatically enrolled through the sixth year, subject to RSA program terms.
Call the RSA hotlines:
- Landline: (02) 8459-4755
- Mobile: (+63) 917-178-7434 for calls and Viber messages. SMS and Viber calls are not supported.
When you call, the dispatcher will assess the situation, make a preliminary diagnosis, and send the appropriate team and equipment. You or an authorized representative must be present with the vehicle.
Depending on the vehicle's condition, the team may provide assistance onsite or arrange recovery and towing to the nearest or your nearest authorized BYD Service Center.
The average response time is 40 to 60 minutes, depending on location, traffic, weather, and the nature of the incident. RSA covers up to three service events per year. Complex recoveries, special equipment, access fees, road-user charges, or costs beyond the covered benefit may incur additional charges. The team will explain any additional costs before dispatch.
Step Four: Disconnect the 12-volt Accessory Battery, If Safe
If instructed by BYD RSA or an authorized BYD aftersales technical personnel, disconnect the low-voltage accessory battery only after the floodwater has fully receded and the vehicle is in a safe, dry location. This can help prevent unintended electrical activity while the vehicle is awaiting inspection.
Do not touch orange high-voltage cables, the traction battery, or any wet, submerged, or damaged electrical component. If the accessory battery is wet, damaged, inaccessible, or you are unsure of the correct procedure, do not attempt to disconnect it. Leave the vehicle untouched and wait for trained assistance.
Step Five: Let BYD Technicians Take Over
BYD vehicles are built with global safety standards that include protective measures for high voltage systems. However, after exposure to floodwater, a professional inspection is essential.
Here is what happens when you bring your vehicle to an authorized BYD Service Center:
- A detailed inspection of key systems including the traction battery, high voltage components, wiring, brakes, and underbody areas
- Diagnostics using BYD proprietary tools and software
- A clear assessment of the vehicle’s condition, repair recommendations, and guidance on insurance coordination
Throughout the process, the service team will keep you informed so you understand every step taken to secure your vehicle.
Step Six: Prepare Before the Next Storm
Flooding is common during the rainy season, but preparation helps reduce risks.
Here are simple steps to stay ready:
- Check weather advisories before leaving home. Delay travel if heavy rain is expected.
- Avoid parking in low-lying areas or basement garages during storms.
- Save the BYD RSA hotline numbers and your preferred BYD Service Center contact details in your phone.
- Keep your vehicle well maintained. Cars with updated seals, brakes, and electrical systems handle emergencies better.
- If your current location or parking area is at risk of flooding, immediately disconnect the 12-volt Accessory Battery. Always follow the model-specific instructions provided in your Owner’s Manual.
Small habits can make a big difference when conditions change quickly.
BYD’s Commitment to Your Safety
At BYD, safety is not just a feature. It is a guiding principle in how we design, build, and support our vehicles. Our technology provides multiple layers of protection, but guidance and care after unexpected events matter just as much.
If your BYD vehicle has been exposed to floodwater, avoid checking or starting it on your own. Move to safety, contact BYD RSA, and let trained personnel handle the vehicle from there.
Our team will take it from there. Your safety, peace of mind, and confidence on the road are what matter most.
