Privacy Policy

The AC Mobility companies listed below (collectively referred as “AC Mobility”, “we”, “us” or “our”) are committed to the security and protection of your personal information. As such, we operate in compliance with applicable laws and regulations on data protection and data security, such as Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its corresponding Implementing Rules and Procedures, and the existing Memorandum Circulars and Advisories issued by the National Privacy Commission. In doing so, we ensure that all personal data collected from our customers, vendors, partners, employees, agents and other stakeholders and processed by AC Mobility are protected at all times.

AC Mobility Privacy Notice

Personal Information

Personal information (which may also be referred to in this Policy as “personal data”) is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This includes all information relating to an identified or identifiable individual (natural person) including name, contact, details, address, email address, gender, age, date of birth, and any information which is collected, recorded, held or stored by AC Mobility.  We collect both electronic and physical personal data from the following sources:

Directly from customers when they avail of any of our products and/or services. We also collect such information when customers, among others, contact us through our agents and representatives, and sign up to receive communications from us, respond to our surveys, participate in our events, and/or receive queries, requests and complaints from them; and indirectly through third -party sources such as social media sites, publicly available databases and government repositories and/or from other customers.
We also obtain such information when customers visit our website and social media profiles as well as when they use our digital platforms and/or mobile applications.
When individuals representing or affiliated with our vendors, partners, investors and other business contacts voluntarily provide us with their contact information in order to develop business relations and/or complete legitimate transactions with them.
Directly from our employees and job applicants through their curriculum vitae, personal information sheets, submitted medical records and government documents, and interview and training assessment results conducted by authorized personnel, and pre-employment health screening and indirectly from the verification efforts of third-party employee background/screening service providers, job search sites and/or other social media sites and references from previous employers and other third parties.

Purpose and Use

We are entitled to process or use such data with your consent or on the basis of law. By providing AC Mobility with your personal information in the use of any of our products and services as described in this Privacy Policy, you have explicitly authorized and consented to our collection, use, access, transfer, storage and processing of said personal data.  In general, we use such data only for the purpose for which you divulged the data to us, such as, but not limited to:

entering into transactions for the delivery of the necessary products and/or services in connection with such transactions which are necessary for AC Mobility business process execution, including delivery of notices, services and/or products, partners, new product launches and events, planning purposes in connection with future products, including promotional events with AC Mobility business partners which may include third party service providers located outside the Philippines;
administering and/or managing your relationship and/or account(s) with AC Mobility; and
sending of marketing, advertising and promotional information about other products/services that AC Mobility, as well as business partners and related companies may be offering, and which AC Mobility believes may be of interest or benefit to you by way of postal mail, electronic transmission or through mobile or telephone line.

In addition to the foregoing, the data collected from you may be used or processed in any of the following instances:

it is necessary for compliance with legal regulations on the part of AC Mobility and its subsidiaries, or mandated by governmental or judicial authorities;
it is necessary to protect vitally important interests, including life and health;
it is necessary to respond to national emergency, to comply with the requirements of public order and safety, or

We may also collect, use, disclose or process information contained in employment applications or other employment-related forms/documents submitted to us for administrative and management purposes, including but not limited to: recruitment, assessment of the candidate’s suitability, appraisal, performance, promotion, training, career development, remuneration, health and safety, discipline, and/or review of human resource policies. Personal data or any other information contained in employment applications shall be processed exclusively for legitimate purposes as specified above.

Disclosure of Personal Data

We generally do not disclose the personal data we process to third parties without the consent of data subjects unless we are legally required to do so; if it is necessary to fulfill the purposes for which we process personal data as mentioned above; or if such action is necessary to protect, defend and/or enforce our rights, property or the personal safety of our employees and other individuals. It may be necessary for AC Mobility to disclose and transfer your personal data to third party companies, entities, or service providers engaged by AC Mobility to perform certain services on behalf of AC Mobility, including the following:

Insurance providers;
Financial institutions;
Government agencies (eg. Land Transportation Office);
External consultants and other professional advisors, such as auditors and legal firms;
Contractors or sub-contractors; and
Such other service provider that may be appointed by AC Mobility.

Mobility shall exercise reasonable and appropriate administrative and security measures and procedures to prevent unauthorized or unlawful processing, and loss of or damage to, your personal data.AC Mobility shall implement reasonable and appropriate organizational, physical, and technical measures intended for the protection of personal information or data against any accidental or unlawful destruction, alteration and disclosure. The employees, contractors, sub-contractors or representatives of AC Mobility who are involved in the processing of personal information or data shall hold personal information confidential, especially if it is not intended for public disclosure.

THE RIGHTS OF DATA SUBJECTS

AC Mobility fully recognizes that under the Data Privacy Act, our customers, employees vendors, partners, investors, shareholder and other business contacts and employees, as data subjects, are accorded the following rights:

Right to be informed - They have the right to demand and be informed of the details about the type of personal data, the purpose of processing, and how they are being processed by AC, including its sources, recipients, methods, disclosures to third parties and their identities, automated processes, manner of storage, period of retention, manner of disposal and any changes to such processing activities before the same is undertaken.
Right to access - They have the right to have reasonable access to their personal data, sensitive or otherwise, upon demand. They have the right to review and amend their personal data processed by AC Mobility in case there are errors.
Right to dispute - They have the right to dispute inaccuracy or error in personal data processed by AC Mobility.
Right to object - They have the right to reject further processing of their personal data, including the right to suspend, withdraw, and remove their personal data in possession of AC Mobility which are falsely collected or unlawfully processed.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from our websites, and are not responsible for the actions of any third parties that may receive any such information.

Website Cookies

AC Mobility websites may store some information on your computer in the form of a “cookie”. Cookies are used by many web sites to give visitors access to certain functions. The information stored in the cookie can also be used to monitor a user’s behavior on the web site. There are two types of cookies: the first saves a file for an extended period on your computer and is used to determine whether there has been any contact between us and your computer in the past. The second type is called a “session cookie”, and is stored temporarily in your computer’s memory while you are visiting the site. Session cookies are not stored in your browser for an extended period, but are deleted when you close your browser. AC Mobility uses cookies to gather visitor statistics and to record information about your preferences as you navigate through the web sites. In this way, we hope to be able to better target relevant information to our visitors. Unless particularly stated elsewhere, cookies are never used by AC Mobility with the aim to gather personal data. If you do not accept the AC Mobility use of cookies on our web site, it is possible for you to configure your browser to reject cookies by modifying your browser settings. However, this means that we cannot guarantee that all functions of our web site will function as intended.

Amendment to the Privacy Policy

AC Mobility reserves the right to modify this Policy at any time to comply with any future developments in local and/or foreign data privacy regulations where applicable and to reflect any changes in the organization’s policies and/or personal data processing activities, so please review it frequently. The most updated version of the Policy shall apply and supersede all previous versions of the Policy.

Questions and Comments

AC Mobility will respond to reasonable requests to review your personal data collected by us and to correct, amend or delete any inaccuracies. If you have any questions or comments about the AC Mobility Data Privacy Policy, please send us an email at dpacmotors@acmotors.com.ph.

Automotive Companies

AC Automotive Business Services, Inc. (AABSI)
AC Mobility Holdings, Inc. (AMHI)
Iconic Dealership, Inc (IDI)
Isuzu Iloilo Corporation (IIC)
Automotive Central Enterprise, Inc. (ACEI)
KP Motors Corporation (KPMC)
Mobility Access Philippines Ventures, Inc. (MAPVI)

I. AC MOBILITY HOLDINGS INCORPORATED (“ACMobility” or “We” or “us”)

ACMobility is an end-to-end mobility provider that offers a range of products and services connected with the automotive industry. With the help of various partners, ACMobility provides access to automotive brands and vehicles, electric vehicle charging stations and adjacent infrastructure, automotive repair services and programs, and other related mobility solutions.

II. DATA USE AND PROCESSING

A. Scope

As users of ACMobility’s Services or Website (“Data Subjects”), you acknowledge that your use thereof may involve the processing of Personal Information and Sensitive Personal information as defined in Section 3 of Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA) (collectively, “Personal Data”) that you provide to ACMobility.

B. Personal Data We Collect

We collect Personal Data to provide our Services, to communicate with you, or to make our Services better.

We collect information, including Personal Data, in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources.

Information You Provide Us

When you register for our Services, you need to provide data including your name, e-mail address, contact number, relationship to the company (for corporate accounts) and birthdate. We also collect information that may not be personal in nature relating to the business including relevant company data.

When you submit to us your company/business data, you represent and warrant that: (1) consent has been obtained from such company/business entity in accordance with this consent form; (2) that you have been designated as having the authority to perform acts on behalf of the company/business entity including the authority to give instructions and to sign documents electronically; (3) that you have been duly authorized to submit the same to us for purposes stated herein; and (4) that the company/business entity you represent shall be legally bound by your actions hereunder.

For the avoidance of doubt, “consent” is used herein to refer to your consent, and to the consent of the representatives of the company/business entity and of the company/business entity itself you are representing and on whose behalf you have registered and/or signed up as member to avail of our Services, as may be applicable.

Information We Collect Automatically

We also collect some information automatically through our Services, including:

Log Information: This includes data on the way you use our services, such as the web pages you visit, the time and date of your visit as well as your internet protocol (IP) address.
Device and browser information: This includes data on your device and browser specifications, such as the type of operating system and version, browser type, and language settings.
Location Information: This includes the approximate location of your device from your IP address and information about your precise location via geotags in images you supply.
Cookie information: This includes our use cookies and other technologies to help us identify and track visitors, usage, and access preferences for our Services.

Information We Collect from Other Sources

We may also obtain other information, including Personal Data, from third parties and combine that with information we collect through our Services.

C. How We Use Your Data

We may collect, use, disclose and/or process your Personal Data for one or more of the following purposes:

To provide our Services, including, but not limited to, setting up and maintaining your account, processing and completing transactions, providing customer service and support, , providing you with promotions, or as may be reasonably necessary to fulfil our Services.
To further develop and improve our Services, e.g., by adding new features that we think our users will enjoy or will help them use our Services more effectively;
To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of ACMobility and other affiliated companies, which may result in us declining a transaction or the use of our Services;
To communicate with you, for example through an email, about offers and promotions offered by ACMobility and others we think will be of interest to you, solicit your feedback, or keep you up to date on ACMobility and our products;
To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements;
To comply with the requirements of the law and legal proceedings, such as court orders and legal obligations; and
For other legitimate business purposes.

D. Sharing of Information Collected

You acknowledge that your Personal Data, including those pertaining to other representatives of the company that you represent as well as any information relating to the company/business entity which may be provided or submitted to us from time to time for the purposes stated herein, may be shared by us to enable us to perform our obligations and on the basis of our legitimate interest (“Shared Personal Data and Other Information”).

Sharing within the Ayala Group

Your Personal Data may be shared within the Ayala Group by granting an access right to servers, databases, or storage devices where all or some of the Shared Personal Data and Other Information are stored and encrypted against unauthorized access. Electronic and/or physical copies of all or some of the Shared Personal Data and Other Information can also be sent or delivered to the members of Ayala Group. The Shared Personal Data and Other Information may likewise be used to contact you about any matter, including updates, future events, promotions and benefits, and to create your profile should you choose to avail any of the programs, services, promotions and benefits being offered.

Sharing with Third Parties

We may share Personal Data, including the Shared Personal Data and Other Information, with the following third parties for a business purpose:

Third-party service providers (for example, analytics providers, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of the Ayala Group;
Relevant third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings);
As required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.

E. Protection of Personal Data and Other Information

Ayala Group shall take appropriate measures to prevent risks of unauthorized access to your Personal Data, the Shared Personal Data and Other Information including implementation of appropriate physical, technical and organizational measures in compliance with the requirements of applicable privacy laws and regulations.

When third parties are given access to Personal Data, including the Shared Personal Data and Other Information, we will take appropriate contractual, technical and organizational measures designed to ensure that personal information is processed only to the extent that such processing is necessary, consistent with our Privacy Policy, and in accordance with applicable law.

F. Data Retention and Disposal

Your Personal Data, including the Shared Personal Data and Other Information, shall be retained only for as long as is necessary for the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing is relevant to such purposes, strictly in accordance with our records retention policy but should not exceed a period of five (5) years, unless extended by another agreement. After which, your Personal Data, including the Shared Personal Data and Other Information shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or prejudice your interests.

G. Your Rights as Data Subject

The Right to be Informed – We honor your right to be informed of the purposes, scope and methods of personal data processing involved in your registration for ACMobility. Please note that we are constantly trying to improve and evolve the capabilities of ACMobility to automate the validation, verification, and processing of Personal Data. This could involve changes to the purpose, scope and method of personal data collection and processing. To this extent, we shall endeavor to inform you of any such changes and, when necessary, ask you to review and accept supplemental terms covering new programs and services.
The Right to Object - You have the right to object to the further processing and disclosure of your personal data at any time. You shall be informed of any changes to the Terms and Conditions and your consent obtained thereto, when appropriate
The Right to Suspend and/or Withdraw Consent Anytime - Whenever data processing is based on consent, you may suspend and/or withdraw your consent at any time. If you suspend and/or withdraw your consent, this will not affect the lawfulness of our collecting, using and sharing of your Personal Information up to the point in time that you withdraw your consent. Even if you suspend and/or withdraw your consent, we may still use your information if we have other lawful bases for processing (e.g., fulfillment of contractual obligations and for legitimate business interests) and such information that has been fully anonymized and does not personally identify you. Unless duly communicated to us in writing and which communication we have acknowledged, the consent you have given upon registration shall remain in full force and effect, and shall continue to authorize us to process your Personal Data, including the Shared Personal Data and Other Information, for purposes stated herein. Suspension and/or withdrawal of consent shall not be presumed from non-use of our Services for any length of time.
The Right to Access, Correction and/or Blocking - You have the right to request for a copy of any of your Personal Data processed under these Terms and Conditions. We may charge you reasonable fees to defray the costs of reproduction of the Personal Data being processed. Furthermore, you have the right to have it corrected if you think it is inaccurate or incomplete, subject to the submission of sufficient proof. You have the right to suspend, withdraw or order the blocking, removal or destruction of your Personal Data should you: (a) discover that it is incomplete, outdated, false, unlawfully obtained, used for an unauthorized purpose, no longer necessary for the abovementioned purposes; (b) withdraw your consent thereto; or, (c) discover violations of your right as a data subject.

H. Use of Cookies

ACMobility may from time to time implement identifiers that are transferred to your computer or mobile device that allow us to recognize your computer or device and tell us how and when the Services or website are used or visited, by how many people and to track movements within our website (“Cookies”) or other potential features that allow us or third parties to collect or share information that will help us improve our Site and the Services that ACMobility will offer. We may link cookie information to your member profile. Cookies may also link to information regarding Services and/or products you have viewed or purchased. This information is used to keep track of your shopping cart, as an example, when we choose to launch more of our Services. We will use Cookies to also deliver content to deliver content specific to your interest and monitor website usage.

Refusal to the use of cookies can be enabled by selecting the appropriate settings on your web browser. However, this may result to not being able to use the full functionality of the Site and our Services

III. ACCEPTANCE OF THE TERMS AND CONDITIONS, AND RELATED OBLIGATIONS

Acceptance of these Terms and Conditions constitutes your express consent and the express consent of the company/business entity you are representing herein and on whose behalf you have registered herein to the collection, use, storage, disclosure and general processing of your Personal Data, the Personal Data of your company’s/business entity’s representatives including the Shared Personal Data and Other Information by Ayala Group for the purposes stated herein.

Your acceptance shall also be tantamount to you and/or the company you are representing herein taking full and sole responsibility over the truthfulness, accuracy and completeness of the Personal Data as well as the Shared Personal Data and Other Information you provide to Ayala Group for the stated purposes, and that you undertake to immediately notify ACMobility or Ayala Group of any change thereto. The foregoing also constitutes your express consent as well as the express consent of the company you are representing herein under the applicable confidentiality and bank secrecy laws of the Philippines and other jurisdictions.

In case of violation hereof or any form of misrepresentation, you and/or the company/business entity you are representing and legally bound by your actions herein commit to defend, indemnify and hold free and harmless ACMobility and the Ayala Group, their directors, officers and employees from any and all claims, suits, liability, loss, cost, damage and/or injury which may arise therefrom or in connection with the implementation and compliance with the authorization conferred by you under these Terms and Conditions.

If you have any questions, concerns, objections about this instrument, you may contact us directly through the following:

Office of the Data Protection Officer
AC Mobility Holdings Incorporated

Office Address

932 28th St. corner 9th Ave, City Center, Bonifacio Global City, Taguig City, Philippines

Email Address

dpo@acmobility.ph

‍